Hi, I’m Ines, a pedagogy master’s graduate with a TTT (Train The Trainer) certificate and 3+ years of experience in education.

In Infobip, I specialize in chatbot (Answers) and contact center (Conversations) solutions. My expertise includes crafting & delivering courses, live training, and curricula, focusing on Answers and Conversations.

I’m passionate about understanding how people learn and grow, and I am exploring that topic for more than 10 years.

Fun fact: I keep my Christmas tree up for 2-3 months post-Christmas! 🎄🎉